Customer Service Reps (CSRs) are an important part of any organization. They are the first point of contact for customers in need of assistance. We all strive to empower CSRs to be able resolve problems quickly and efficiently.
Conklin-Intracom understands this and has built some great tools to help your CSRs succeed. Here is a brief overview of the tools available to CSRs to assist subscribers manage set top boxes within their home: