Customer-centric Innovation!

a couple enjoying  mobile capabilities of NG IN app

CSPs are required to carry forward classic VAS/IN and IVR services in the all-IP environment. This challenge is coupled with the demand for innovative value-adding applications, ready to address the new B2B and B2C market needs.

NGINius-Apps™ suite addresses, at maximum these challenges, enabling service providers to offer advanced voice, messaging and data services over multiple networks, giving users the perception of a single, unified network. It enables maximum convergence over all types of networks (fixed, mobile, IP), is ready for the NFV/SDN and capable to support emerging technologies such as VoLTE, VoWiFi.

It combines best-of-breed, carrier-grade HPE OpenCall platforms, with robust, innovative NGIN/VAS and IVR applications, developed by Intracom Telecom.

Major Telco operators in the region, and beyond, selected Intracom Telecom NGINius-Apps™ solution taking advantage of the powerful features, ease of deployment, integration and migration, and the company's local implementation and support capabilities.

Intracom Telecom offers a wide range of New Generation applications covering all operator needs in several domains, including:

  • Intelligent Enterprise Communications
  • Intelligent Routing
  • Location & Personalization
  • Call Completion & Messaging
  • Roaming
  • IVR applications

A dynamic team of Intracom Telecom of IT and Telecom professionals, possessing extensive experience in developing, deploying, integrating and supporting "VAS/IN type" and "media apps" is responsible for the design of modern "cloud-ready" apps and the delivery of turn-key projects, for NG Telcos.

NGINius-Apps™ suite offers:

A clear value proposition

  • Modern "cloud-ready" fully customized NGIN/IVR applications, allowing operators to differentiate from the competition.
  • Field-proven - fast and easy integration into a multi-vendor network infrastructure. Ready for new technologies (e.g. VoLTE, VoWiFi).
  • Reduced time-to-market for new functions and features, as compared to legacy solutions - faster development & customization.
  • Smooth and rapid integration into complex OBSS infrastructure - openess to third-party applications and charging systems.
  • Orchestration of NGINius and/or external applications (Multimedia, VAS, IN, Charging).
  • New business models enablement: Addressing the Enterprise and SMB market needs with advanced B2B apps that can be offered "as a Service".

Significant Cost Benefits

  • Significantly lower CapEx & OpEx as compared to legacy solutions.
  • Flexible pricing schemes, pay-as-you-grow licensing.
  • Bundling functions and features in consolidated applications allowing for low-cost solutions.

Intracom Telecom is highly capable in delivering large scale and high complexity VAS/NGIN/IVR turnkey projects by possessing:

  • Domain experts' development teams employing modern software development practices and with extensive experience in building advanced NGIN and IVR applications.
  • High-performance in-house lab facilities accommodating best-of-breed technology equipment.
  • Fixed-to-Mobile convergence experience

Intracom Telecom guarantees excellence in Project Delivery based on the following principles:

  • Deployment of applications and solutions driven by the key service delivery principles:
    • Uninterrupted systems operation.
    • Business continuity.
    • Minimum downtime.
  • Experienced professional teams ensuring rapid applications deployment on time and on budget.
  • Extensive use of project management certified processes and tools.
  • Long experience in systems integration, consultancy and end-to-end project/program implementation.
  • Dedicated support teams offering round-the-clock Operational/Technical Support & Services.

NGINius-Apps™ design follows a modular approach leveraging the advantages of micro-services architecture. It is cloud-ready and it is making use of latest technological advances for applications development, supporting among others, Web Services Exposure (REST and SOAP), Business Rules Engine and Aspect Oriented Programming.

NGINius-Apps™ is developed on top of HPE Opencall suite of platforms, which is a family of leading, standard-based carrier-grade telecom platforms, supporting multi-network services. The solution has been designed according to the standards and is flexible and easily customizable in order to meet specific operator needs.

The figure on the left depicts the NGINius-Apps™ software modules developed by Intracom Telecom, as well as the main components of HPE's OCCP & MSE platforms.

NGINius-Apps™ is running on top of HPE OpenCall Convergent Communications Platform (OCCP) platform. HPE OCCP is a carrier-grade platform that can be used as a TAS, NGIN AS, SIP AS or MMTel AS, allowing service providers to offer voice, messaging, video and data services over multiple network-types. NGINius-Apps™ makes also use of the HPE Multimedia Services Environment (MSE). MSE is a carrier-grade product designed to be deployed in the standard industry layered architecture by offering all features required to develop and run a large number of compelling Interactive Multimedia Applications on a shared infrastructure supporting applications from traditional IVR to advanced video portal.

Both platforms can be interconnected to 4G/VoLTE/IMS networks as well as to legacy PSTN or PLMN networks.

NGINius-Apps™ is developed in a flexible and powerful Service Creation Environment providing plug-ins and projects Wizard to help creation of new Services.

NGINius-Apps™ services are tested in a real test bed environment installed and operating at own lab facilities. The test bed includes the HPE OpenCall suite of platforms as well as different vendors' network and IT nodes to perform functional and interoperability tests.

Intelligent Routing

Application Description
Flexible Call Routing (FCR)

FCR implements the "all-time classic" Number Translation and Intelligent Routing services enhanced with modern features and available to be deployed over a convergent or all IP network. FCR logic is based on the use of a single number, independent of the user's geographical location.

FCR includes:

  • Free Phone (FPH)
  • Premium Rate (PRM)
  • Universal Access Number (UAN)
  • Personal Number (PN)
Intelligent Voting (iVOT)

iVOT facilitates the holding of competitions and voting events usually organized by TV / radio stations or market research organizations. Such companies can take advantage of the service's flexibility to customize the voting process according to the requirements of the specific event.

NG Quality & Cost (NG-QCR)

CSPs are enabled to implement advanced call routing practices such us Least-Cost Routing, Quality based Routing, and profile (e.g. VIP) based routing.

Number Portability (NP)

Number portability is a legal liability for telecom regulators in most markets worldwide. Users are enabled to hold their telephone numbers in the event of switching to a different service provider. The application implements the necessary logic and interfaces, as defined in the NP and MNP-SRF standards, while it can simultaneously serve mobile and fixed networks.

Sponsored Call (SC)

The SC application offers an alternative promotion option for companies wishing to be advertised. The promoted company undertakes a part of the call cost in case the user (caller) accepts to listen to an advertisement before a call is established. The advertisements could be based on the location of the user, demographics data, B-number, etc.

Location & Personalization

Application Description
Home/Office Zone (HoZ)

Mobile users - prepaid or postpaid - are enticed to enjoy special voice / SMS / data and/or charging features at their home or office location. When located elsewhere, users are charged as usual. This location-based application can provide fixed to mobile substitution features in the home / office area. VPN users can also take benefit from this service/module.

Multi-SIM (m-SIM)

Mobile subscribers are enabled to use multiple SIM cards while keeping the same MSISDN. One SIM card needs to be registered as "master". Any additional SIM card will be registered as "slave". Subscribers can configure the service behavior (i.e. how to receive voice calls / SMS /MMS / data) depending on the SIM they are using.

Advanced Access Control (ACES), Personal number

Personalized Screening Lists:

Using an advanced access filtering and control mechanism, ACES provides the ability to the user to allow or bar access from/to a specific number, number ranges or Telco services. ACES comes with a large number of features enabling personalization as well as advanced functionality and flexibility.

Call Completion & Messaging

Application Description
Virtual Home Environment (VHE)

VHE provides facilities to inbound roamers, enabling operators to attract and retain high-end customers for increasing international roaming traffic and generating roaming revenues. Mobile roamers - prepaid or postpaid - are enabled to access the short codes of their home network without having to dial long and difficult-to remember prefixes.

Welcome SMS

Welcome SMS provides operators with a quick and cost effective way to communicate tariff related information, short code dialling information, active promotions and bonuses, new product offerings or any other type of information to inbound roamers. In addition, the service allows the home operator to send information to outbound roamers regarding the country, the network they are roaming in or any other type of information that would be beneficial to travellers such as use of mobile phones when roaming.

Roamer CallBack

Roamer CallBack enables Telco Operators to offer to their subscribers, the possibility to make inexpensive calls automatically or by sending a USSD code including the called number.

Missed Call Alert (MCA)

MCA informs a user for all incoming call attempts when he was not available to take the call or busy or not reachable.

Collect Call,SMS (CC)

Collect Call, SMS allows a calling user to make a call or send SMS and the receiving party to pay the cost of the call or SMS. Prior to connection the Called party or the recipient of the SMS is asked for approval.

Notify Me

Notify Me service, allows subscribers to reach their desired party without endless redials. This service notifies the calling party that the called subscriber is available and can answer the call.

Intelligent Enterprise Communications

Application Description
Convergent VPN

VPN is a convergent network application providing a secure private network connection built on top of the publicly accessible telecommunications infrastructure. VPN members can access the service through PSTN, PLMN and IMS networks.


VPN@OfficeZone allows to use the VPN functionality and to enjoy special tariffs and advanced features only when users are located in a pre-defined zone (Home or office Zone).

Virtual PBX-Wireless Office

Virtual PBX provides a solution for all communication needs, in-office or out-of-office. It exploits the capabilities of the telco networks by introducing fixed / mobile / IP convergence through mobile, fixed and IP extensions.

Virtual PBX allows multiple enterprises to leverage the features of traditional PBX solutions, without the associated expense of owning and managing a dedicated, premises-based solution. Virtual PBX allows operators to deliver PBX services to mobile and fixed customers.

IVR Applications

Application Description
IVR Applications on top of HPE OCMP platform

Prepaid IVR applications

  • Balance /Bundle Query
  • Balance/Bundle Recharge
  • Prepaid package acquisition
  • Credit extension and transfer
  • Prepaid call back

IVR applications for provisioning

  • Catalogue provisioning
  • CRM or OCS provisioning
  • Package migration

Informative IVR applications

  • Information services
  • Quality metrics announcement
  • Outbound IVR Campaigns

Multimedia Applications

Applications provided by HPE OCMP (e.g Conferencing,Unified Messaging, Content Portal, Auto Attendant)